Zendesk App

Instant access to customer order history.

  • Quick View Customer Purchases

    For customer support tickets, Cartloom pulls up their order history with invoice links, purchased product tooltips, and full invoice views. Quickly tackle common order support requests.

  • Insert & Reset Download Links

    For digital products, when customers request download links for their purchased products, you can quickly insert links into your support response, and/or reset their download limit.

  • View & Resend Invoices

    Often customers request a copy of their invoice. From the Cartloom Zendesk app, you can select an individual customer order, and 1-click resend that invoice to their email address.

  • Search All Cartloom Orders

    The Cartloom Zendesk App can search through all your orders, at any time. Ask a customer for a past purchase email address, and search that email address to retrieve all relevant orders.

  • View & Insert Order Log

    Retrieve an instant an order status with order log details. Know if a product shipped, or was downloaded, at what time, etc. You can also 1-click insert the order log into your response.

  • Add Private Notes

    Add optional order notes that only a Cartloom admin can view and edit. When working with other support team members, add order notes without informing the customer.

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