Privacy Policy


Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice on our home page and in the merchant admin. If you continue to use Cartloom after these changes are posted, you agree to the revised policy.

By signing up for any of the products or services offered by Cartloom (together, the “Services”), or dealing with a merchant using Cartloom Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Cartloom Terms of Service. This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and Cartloom Inc. and its affiliates, including but not limited to Cartloom Data Processing Inc. (referred to as “we”, “our”, “us” or “Cartloom”). If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

Information from merchants

Privacy matters! If you are a merchant, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by Cartloom and other third parties.

What information do we collect from merchants and why?

When do we collect this information?

Information from our merchants’ customers

What information do we collect and why?

When do we collect this information?

Information from Partners

Partners are individuals or businesses that have agreed to the terms of the Partner Program to work with Cartloom to promote the Services by (a) referring clients to Cartloom; (b) developing Cartloom store themes for merchant use; or (c) developing apps using the Cartloom Application Interface (API) for merchant use.

What information do we collect from Partners and why?

When do we collect this information?

Information from Cartloom website visitors and support users

What information do we collect and why?

We use this information to service your account, enhance our Services, and answer any questions you may have.

When do we collect this information?

Information from cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us.

Why does Cartloom use cookies?

The purpose of a cookie is to identify you electronically, store your preferences for viewing our webpages, allow “remarketing” relevant to your interests based on your visits to our site, and show you relevant ads on our website and across the Internet.

Cookies are stored on your device to assist us in providing and improving our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Google Analytics to help analyze our web page flow, measure promotional effectiveness and to provide you with information relevant to your interests.

Through first party and third party cookies, third parties may collect information about you while you are visiting Cartloom-hosted webpages and other websites. They may use this data to show you advertisements on Cartloom-hosted webpages and across the Internet based on your prior visits to these sites. We do not collect this information or control the content of the advertisements that you will see.

When and why do we share Personal Information with third parties?

Cartloom remains responsible for Personal Information that is transferred to a third party for processing or to support our efforts. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by Cartloom.

A “comparable level of protection” means a level of protection generally equivalent to that provided by Cartloom.

What do we do with your Personal Information when you terminate your relationship with us?

What we don’t do with your Personal Information

How do we keep your Personal Information secure?

How do we protect your information across borders?

Access to your personal information

You retain all rights to your Personal Information and can access it anytime. In addition, Cartloom takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.

If you have any questions about your Personal Information or this policy, please contact:

Chief Privacy Officer

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